Terms of Service

1. Acceptance of Terms

By accessing or using ollyenglish.com(“the Platform”) you agree to be bound by these Terms of Service (“Terms”), our Privacy Policy, and our Cookie Policy. If you do not agree to these Terms, do not use the Platform.

These Terms form a legally binding agreement between you and Olly English (“we”, “our”, “us”).

2. Eligibility

You must be at least 13 years old to use the Platform. If you are under 18, you confirm you have parental or guardian consent. By using the Platform, you represent that you meet these requirements.

The Platform is not directed to children under 13. If we become aware that a user is under 13, we will terminate their account and delete associated data.

3. Account Registration

You must create an account to access most features. You agree to:

• Provide accurate, current, and complete information during registration.
• Keep your password secure and not share it with any third party.
• Notify us immediately of any unauthorised use of your account at our contact page.
• Accept responsibility for all activity that occurs under your account.

We reserve the right to suspend or delete accounts that contain false information, violate these Terms, or have been inactive for more than 24 months.

4. Subscriptions, Payments & Refunds

4.1 Free & Pro Plans

The Platform offers a free tier with limited features and a paid Pro subscription with full access. Feature availability on each tier is described on the Pricing page and may change over time with reasonable notice.

4.2 Billing

Pro subscriptions are billed on a recurring basis (monthly or annual, as selected). By subscribing, you authorise us to charge your payment method at the start of each billing period. All prices are listed inclusive of applicable taxes where required.

4.3 Cancellation

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period — you retain Pro access until then and will not be charged for the next period.

4.4 Refunds

We offer a 7-day money-back guarantee for new Pro subscribers. If you are not satisfied within 7 days of your first payment, contact us for a full refund. After 7 days, subscription fees are non-refundable except where required by applicable law (for example, UK consumer rights legislation may grant additional rights).

4.5 Price Changes

We may change subscription prices with at least 30 days’ prior notice. If you do not agree to a price change, cancel before the new price takes effect.

5. Intellectual Property

All content on the Platform — including text, images, audio, AI-generated exercises, course materials, interface design, and software — is owned by or licensed to Olly English and is protected by copyright and other intellectual property laws.

Your subscription grants you a personal, non-exclusive, non-transferable, revocable licence to access and use the Platform for your own non-commercial educational purposes. You may not:

• Copy, reproduce, or redistribute Platform content without our written permission.
• Use automated tools (scrapers, bots) to extract content.
• Reverse-engineer, decompile, or disassemble any part of the Platform.
• Resell or sublicence access to the Platform.

6. User Content

You retain ownership of content you submit to the Platform (e.g. written responses, uploaded files). By submitting content, you grant us a worldwide, royalty-free, non-exclusive licence to use, process, and display it solely for the purposes of providing the Service to you, including AI analysis and feedback.

You confirm that any content you submit does not infringe third-party rights and does not contain illegal material, hate speech, or content that violates these Terms.

7. Prohibited Conduct

You agree not to:

• Use the Platform for any unlawful purpose or in violation of applicable laws.
• Attempt to gain unauthorised access to any part of the Platform or its infrastructure.
• Introduce malware, viruses, or any code designed to disrupt or damage the Platform.
• Share your account credentials with others or create accounts on behalf of others without authorisation.
• Use the AI features to generate harmful, illegal, or abusive content.
• Circumvent subscription restrictions or AI usage limits through technical means.
• Harass, abuse, or harm other users of the Platform.
• Attempt to extract, reproduce, or redistribute proprietary AI prompts, course content, or system instructions.

8. AI Features Disclaimer

Olly English uses large language models and AI services (including Google Gemini) to power features such as AI Roleplay, IELTS feedback, and Pronunciation Coaching. You acknowledge that:

• AI-generated content may occasionally be inaccurate, incomplete, or inappropriate. It does not constitute professional language instruction or certified examination advice.
• AI responses are generated dynamically and may vary. We do not guarantee consistency across sessions.
• Pronunciation scores and IELTS band estimates are indicative only and should not be treated as official assessment results.
• You should not rely on AI feedback as a substitute for qualified human instruction in high-stakes situations (e.g. medical, legal, or professional communication).

9. Warranty Disclaimer

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OLLY ENGLISH AND ITS OPERATORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM YOUR USE OF OR INABILITY TO USE THE PLATFORM.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) £50 GBP.

NOTHING IN THESE TERMS LIMITS OUR LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, FRAUD OR FRAUDULENT MISREPRESENTATION, OR ANY OTHER LIABILITY THAT CANNOT BE LIMITED BY LAW.

11. Indemnification

You agree to indemnify, defend, and hold harmless Olly English and its operators from any claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Platform, your violation of these Terms, or your infringement of any third-party rights.

12. Third-Party Links & Services

The Platform may contain links to third-party websites or integrate third-party services. We are not responsible for the content, privacy practices, or reliability of any third-party services. Accessing them is at your own risk and subject to their own terms.

13. Termination

We may suspend or terminate your account and access to the Platform at our sole discretion, with or without notice, if we reasonably believe you have violated these Terms or applicable law. Upon termination, your licence to use the Platform ends immediately. Sections 5, 9, 10, 11, and 15 survive termination.

You may delete your account at any time from your account settings. Upon deletion, your personal data will be handled in accordance with our Privacy Policy.

14. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to your rights as a consumer under the law of your country of residence.

If you are a consumer resident in the EU, you may also have the right to refer disputes to your local courts under mandatory consumer protection rules in your country.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified by email or a prominent notice on the Platform at least 14 days before they take effect. Your continued use of the Platform after the effective date constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Platform and may cancel your subscription.

16. Contact Us

For any questions about these Terms, please contact us via our contact page.